| Dear New York American Water Customer, As you may be aware, September 1, 2020, marks the beginning of Rate Year 4 of New York American Water’s four-year rate plan, as approved by the Public Service Commission. We want to highlight an important change in your rates that will impact you. As a customer in Service Area 2, starting September 1, your rates will have an inclining fourth tier rate and water will cost more per gallon when you use over 15,000 gallons a month. In previous rate years, the fourth tier rate was declining for Service Area 2 customers. Water use in the fourth tier can have a significant impact on your water bill. Our records show that your household used over 15,000 gallons in at least one billing cycle this summer. The average New York American Water customer uses 8,000 gallons per billing cycle. By using over 15,000 gallons, you were billed in the highest, fourth tier of the conservation rate. We wanted to highlight this consumption for you because it will impact your bill when the new rates go into effect on September 1. |
 We are committed to helping our customers save. Our H2O Control Toolbox, which is comprised of tips, tools and technologies, can help you conserve and save money on your water bill. Visit www.nyamwater.com/conservation to access these tools. |
 Outdoor irrigation is the likely culprit for high water use in the summer months. You are eligible to receive the Rachio 3 Smart Sprinkler Controller for a discounted price of $99 plus tax. Visit go.rachio.com/nyamwater to redeem your controller today. |
| View the new rates at www.nyamwater.com, under Customer Service & Billing select Your Water Rates or call 1-877-426-6999 for more information. |